We want our map to be fair and accurate. If a report about your hotel is wrong, or you have treated the problem, tell us. We review every request and follow the rules below.
How we handle requests
| Situation | What we do |
|---|---|
| The original source was deleted or can no longer be checked | We remove the report from the map. |
| The report is clearly wrong (wrong hotel or branch, wrong date, not bed bugs) | We correct or remove it. |
| The report is more than 12 months old | We mark it as a past report. |
| The hotel has treated the problem | We keep the report and add your response with the date, for example “Hotel response: treated by a licensed pest control company on 2026/10/20.” |
| The hotel disagrees with the report | We keep the report and publish your response next to it. |
We do not remove reports in exchange for payment or advertising.
How to contact us
Please include:
- The hotel name and address
- The report you are writing about (a link or the date shown on the map)
- What is wrong, or your response
- Any evidence, such as a pest control report or inspection date
- An email address at your hotel’s official domain, so we can confirm you represent the hotel
We aim to reply within 7 days.